Return & Refund Policy
Return & Refund Policy
We want you to love your purchase! If it’s not quite right, we’re happy to help you with an exchange or refund. Please review our return guidelines below.
Returns:
- Timeframe: You have 21 days from the delivery date to initiate a return.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
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Non-Returnable Items: For hygiene reasons, the following items cannot be returned:
- (Cosmetics/Beauty, Hair Accessories, Hosiery, Hats, Lingerie, Earrings, Swimwear, and items marked as "Sale". Sale items may be returned or exchanged if they are damaged/defective.
How to Make a Return:
- Initiate a Return: Contact us at help@sollunachicboutique.com with your order number and reason for return.
- Pack the Items: Use the original packaging or similar to keep the item safe.
- Ship the Return: Once approved, we will provide a return shipping label. Note that return shipping fees may apply.
- Processing Time: Returns will be processed within 5-7 business days after we receive your items.
Refunds:
- Method: Refunds will be issued to your original payment method.
- Processing Time: Refunds typically take 3-5 business days to reflect in your account, depending on your bank.
- Shipping Fees: Shipping fees are non-refundable.
Exchanges:
- We offer exchanges for size or color, subject to availability. If the item is unavailable, we will provide store credit or a refund.
Faulty or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement or refund, including any shipping fees.
Store Credit Option:
- Prefer store credit? Choose this option for easy future shopping and skip the return shipping fee!
Need Help?
For any questions, please contact us at help@sollunachicboutique.com. We're happy to assist!